Talk to a person.
Our design team in Portland answers the phone, email and chat seven days a week, about an order, a fabric or a doorway that looks a little narrow.
Email ushello@burl.example
Call us(503) 555-0148
Delivery, the trial and the warranty.
The questions we hear most. Anything else, call us.
Two people carry it to the room you choose, unwrap it, build it and take every bit of packaging away. It's free on orders over $1,500 and $149 under that.
Six to eight weeks for upholstered pieces; tables, storage and lighting ship in about two.
Send us a photo of the doorway and the stairs. Most sofas come with legs off and a back that lifts away.
Live with a sofa, chair or bed for 100 nights. If it's not right, we collect it and refund you, less the delivery.
Frames, joints and springs, for ten years from delivery. Fabrics are covered for a year.