Delivery and returns
White-glove delivery, the 100-night trial and how returns work.
Last updated 1 November 2026
White-glove delivery
Two people carry your order to the room you choose, unwrap it, build it and take every bit of packaging away. Delivery is free on orders over $1,500 and $149 under that.
When it arrives
Upholstered pieces are made to order and arrive in six to eight weeks. Tables, storage, lighting and decor ship in about two. We call a week ahead to agree a two-hour window.
The 100-night trial
Live with a sofa, chair or bed for 100 nights. If it isn't right, we collect it and refund you, less the delivery charge. Lamps and decor can be returned unused within 30 days.